Terms & Conditions

TERMS & CONDITIONS

1. General Conditions

  1. The package price does not include any Gala Dinner charges applicable during festive periods such as Christmas, New Year, or other special occasions unless specifically mentioned in the inclusions.
  2. Transportation services will be provided strictly as per the confirmed itinerary and are not available on disposal basis.
  3. Tour guide services are not included in the package cost. The same can be arranged at an additional charge, subject to availability.
  4. This package cannot be combined with any other promotional offer, discount, or special scheme unless approved in writing by the agency.
  5. Standard hotel check-in and check-out timings will be applicable as per the respective hotel’s policy. Early check-in and late check-out are subject to availability and may incur additional charges.
  6. Meals included under CP (Breakfast), MAP (Breakfast & Dinner), or AP (Breakfast, Lunch & Dinner) plans will be served according to the operational timings of the hotel’s kitchen and restaurant.
  7. Air-conditioning in vehicles may be switched off while driving in hilly areas, during steep climbs, or when the vehicle is stationary, as per local transport regulations and vehicle safety requirements.
  8. Room heaters, wherever required, are chargeable and payable directly to the hotel unless specifically mentioned in the package inclusions.
  9. Entry fees, monument charges, camera fees, permits, adventure activities, amusement park tickets, museum tickets, zoo tickets, temple special darshan tickets, boating, river rafting, paragliding, ropeway rides, and similar activities are not included unless specifically mentioned.
  10. All meals mentioned in the itinerary will be served only at the designated hotel or accommodation where the guest is staying.
  11. Travel insurance, medical insurance, personal accident insurance, and any related coverage are not included in the package cost.
  12. Personal expenses such as laundry, telephone calls, beverages, room service, tips, porterage, medical expenses, emergency evacuation costs, and any expenses of a personal nature are not included.
  13. Any services, sightseeing, meals, activities, or expenses not specifically mentioned under the “Package Inclusions” section shall be treated as exclusions.

2. Payment Policy

  1. A token amount is required to confirm the booking.
  2. The token amount is strictly non-refundable. However, it may be adjusted against another package booking within one year from the original date of booking, subject to management approval.
  3. Full package payment must be cleared at least 15 days prior to the departure date.
  4. Failure to complete payment within the stipulated time may result in automatic cancellation of the booking, and the agency reserves the right to apply applicable cancellation charges.

3. Liability & Responsibility

  1. The agency acts only as a booking intermediary between the traveler and service providers such as hotels, transport operators, activity organizers, airlines, railways, and other vendors.
  2. The agency shall not be responsible for any personal loss, theft, injury, accident, illness, death, damage to belongings, or any unforeseen mishap occurring during the tour.
  3. The agency shall not be liable for any mechanical breakdown, electrical malfunction, tyre puncture, road accident, traffic delay, or any technical issue related to the vehicle provided by the transport operator.
  4. No refund shall be provided for missed sightseeing, unused services, missed meals, delayed arrivals, voluntary withdrawal from the tour, or any service not utilized by the guest.
  5. The agency shall not be responsible for any loss, cancellation, delay, or interruption caused by strikes, transport disruptions, political unrest, government restrictions, pandemics, or any circumstances beyond its control.
  6. The agency shall not be responsible for refunds or compensation in case any sightseeing attraction, activity, road, route, or destination remains closed due to weather conditions, snowfall, landslides, floods, natural calamities, government orders, or force majeure events.
  7. Any adventure, water sports, trekking, rafting, paragliding, or similar activities undertaken by guests are entirely at their own risk. The agency shall not be liable for any injury, accident, loss, or cancellation arising from such activities.

4. Transportation Terms

  1. Vehicle allocation will be based on the number of passengers and package category.
  2. Transportation details, including driver and vehicle information, will be shared approximately 24 hours before the commencement of the journey.
  3. In remote destinations where the booked vehicle cannot reach due to road conditions, weather conditions, local restrictions, or terrain limitations, guests may be required to hire local 4×4 vehicles or alternative transportation at an additional cost.
  4. Any additional usage of the vehicle beyond the agreed itinerary shall be chargeable directly to the guest.

5. Amendment & Itinerary Changes

  1. Any request for amendment, rescheduling, or modification of a confirmed booking will be subject to availability and applicable charges.
  2. The agency reserves the right to modify hotels, transportation, routes, sightseeing schedules, or itinerary sequence due to operational reasons, weather conditions, safety concerns, supplier issues, or force majeure circumstances.

CANCELLATION POLICY

The following cancellation charges shall be applicable on the total package cost:

  • 45 days or more before departure: 40% cancellation charges.
  • Between 44 and 31 days before departure: 50% cancellation charges.
  • Between 30 and 21 days before departure: 60% cancellation charges.
  • Between 20 and 14 days before departure: 75% cancellation charges.
  • 14 days or less before departure: 100% cancellation charges.

No Show Policy

In case of a “No Show” (failure to arrive or commence the tour on the scheduled date without prior notice), no refund shall be applicable under any circumstances.

DISPUTE RESOLUTION

If Any dispute or misbehave will be done by the traveller or any payment regarding dispute is created by guest, agency have full rights to handle the situation according to their own rule of conduct. 
Any dispute arising out of or relating to bookings, payments, cancellations, refunds, personal loss, damages, guest conduct, tour operations, or interpretation of these Terms & Conditions shall be handled according to situation.

ACCEPTANCE OF TERMS

Payment of any advance, token amount, or full package amount shall constitute acceptance of these Terms & Conditions by all travelers covered under the booking.

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